1Password Firefox Not Working: Troubleshooting Steps

If you're experiencing issues with your 1Password extension in Firefox, you're not alone. Many users have reported that their 1Password extension stopped working suddenly, without any warning or error message. In this article, we'll walk you through the troubleshooting steps to get your 1Password extension up and running again.

Symptoms

Before we dive into the solutions, let's identify the symptoms of a non-functioning 1Password Firefox extension:

* Logins no longer save and fill on websites

* Locked accounts are not included in the account list

* Clicking on the extension icon does nothing

* Selecting login fields on webpages no longer shows 1Password suggestions

Troubleshooting Steps

If you're experiencing these symptoms, try the following troubleshooting steps:

1. Update Your Desktop App: Ensure that your 1Password desktop app is up to date. If you've recently updated it, Safari should work without issues.

2. Enable Beta Releases: Sometimes, beta releases can resolve issues before they become widespread. To enable beta releases:

* Go to Preferences > Updates > Include Beta Releases

3. Reset Firefox and Reinstall Add-on: Try resetting Firefox and reinstalling the 1Password add-on:

* Reset Firefox

* Reinstall the 1Password add-on

4. Check for Corrupt Installation: If the above steps don't work, your 1Password companion application might be corrupt. Try uninstalling the Mac App Store version and downloading the desktop app directly from 1Password.

5. Custom Browser Support: Enable custom browser support in 1Password to allow it to connect with other browsers not explicitly vetted by 1Password:

* Go to 1Password > Settings > Labs > Enable custom browser support

6. Create a Diagnostics Report: If none of the above steps resolve the issue, create a diagnostics report on your computer.

7. Unlock Accounts: If you're still having trouble, try unlocking accounts that use different passwords:

* Go to 1Password > Settings > Unlock accounts

If your 1Password Firefox extension is not working, don't panic! Try the troubleshooting steps outlined above to resolve the issue. Remember to keep your desktop app up to date and enable beta releases if necessary. If you're still experiencing issues, create a diagnostics report and reach out to the 1Password Support Community for further assistance.

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